At Movi Black Car Service, we know that details matter when it comes to luxury ground transportation. Whether you’re booking an airport transfer, hourly chauffeur, or executive travel in Chicago, our goal is to make your experience effortless and reliable. Below are answers to the most common questions our clients ask about reservations, policies, and services.

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• What areas do you serve?
Movi proudly provides professional black car service in Chicago and throughout the surrounding suburbs. We also serve all private airports (FBOs) in the area, including Atlantic Aviation, Signature Flight Support, and other private jet terminals.

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• Do you offer airport transportation to O’Hare or Midway?
Yes. We specialize in Chicago airport car service to and from O’Hare (ORD), Midway (MDW), and all private aviation terminals. Our team monitors every flight in real time to ensure on-time pickup and smooth travel.

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• Are you experienced with private aviation clients?
Absolutely. Movi provides discreet, professional FBO and private aviation transportation, including ramp access when authorized.

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• Do you offer hourly chauffeur service in Chicago?
Yes. Our hourly black car service is ideal for business meetings, client visits, or special events. Your professional chauffeur will remain on standby, ready to follow your schedule and route flexibly.

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• How can I book a ride?
You can easily reserve your trip online at www.movilimochicago.com, by phone or text at (630) 536-9477, or by emailing contact@movilimochicago.com. Early booking is recommended, especially for airport and hourly rides.

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• What types of vehicles do you offer?
Our fleet includes luxury sedans, SUVs, and sprinter vans — perfect for airport transfers, corporate transportation, and private events. All vehicles are clean, modern, and professionally chauffeured.

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• Is gratuity included in your pricing?
Gratuity is optional and always appreciated. Our pricing is transparent and all-inclusive, with no hidden fees.

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• Can I request a specific driver or vehicle?
Yes. We’ll always do our best to accommodate your preferences. Just let us know your request when booking.

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• Is Movi Black Car Service available 24/7?
Yes. We operate 24/7 for all black car and airport transportation services across the Chicago area, including early-morning and late-night trips.

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• Are you licensed and insured?
Yes. Movi Black Car Service is fully licensed by the City of Chicago and carries full commercial insurance for safety and compliance.

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• Do you provide car seats or booster seats?
Yes, car seats and booster seats are available for $25 per ride. Please request them in advance to guarantee availability and proper installation.

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• How do I pay for my ride?
You’ll provide your credit card when booking. The card is authorized at the time of reservation and charged after the trip. Receipts are automatically emailed for your records.

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• What is your cancellation policy?
• Sedans & SUVs (Transfers): Cancel at least 3 hours in advance
• Sedans & SUVs (Hourly): Cancel at least 24 hours in advance
• Sprinter Vans: Cancel at least 48 hours in advance
Late cancellations or no-shows are charged in full.

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• Do you offer corporate or executive travel accounts?
Yes. Corporate accounts include monthly invoicing, priority scheduling, and dedicated service for frequent travelers.

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• What safety measures do you follow?
Our chauffeurs are background-checked, professionally trained, and fully licensed. Vehicles are sanitized and maintained for the highest standards of safety and comfort.

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• Do you charge overtime if my flight is delayed?
We monitor all flights in real time. Free waiting time:
• 45 minutes for domestic arrivals
• 90 minutes for international arrivals
After that, hourly rates apply:
• Sedans – $20 per 15 minutes
• SUVs – $25 per 15 minutes

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• What happens if I don’t show up for my reservation?
If no contact is made and the passenger isn’t present, it’s considered a no-show and billed in full. If you can’t locate your driver, please call (630) 536-9477 before leaving the pickup area.

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• Is food or smoking allowed in the vehicle?
No food or smoking is permitted. Violation may result in a $500 cleaning fee and immediate service termination without refund.

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• Can I bring alcohol in the car?
No. Illinois law prohibits alcohol consumption in all commercial vehicles. Violation may result in termination of service without refund.

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• What if I leave something in the car?
Movi is not responsible for lost items, but we’ll do our best to help. Contact us immediately at (630) 536-9477 if you think you left something behind.